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Customer Support Representative (Flexible Schedule)

Noonday Collection is a fast growing company. We are seeking a Customer Support Representative who is ready to help us create meaningful opportunities around the globe!

At our Home Office in Austin, we take great joy in supporting our growing team of Ambassadors and their customers. They are the heart and soul of Noonday Collection, and we aim to delight and inspire them throughout their entire experience. Our Customer Support team is paramount to ensuring that each and every customer is handled with kindness and unparalleled service. Every interaction they have with Home Office should leave them feeling cared for and appreciated.

If you feel you can deliver incredible service that has our customers asking for you by name, then we want to talk to you. We are a fun and energetic team that is focused on excellence as we strive to impact the lives of those in need.

Position: Customer Support Representative

Location: Austin, TX

Seasonal, flexible opportunity with possibility of full-time hours. We are looking for part-time to full-time hours, depending on our ticket volume. Our ideal candidate will have flexibility to scale hours up or down as needed.

In this position you will:

  • Be a part of a high-energy, dynamic team focused on delighting our customers
  • Be amazing at handling incoming requests from customers, ensure that issues are resolved both promptly and thoroughly while documenting contacts
  • Educate and empower Ambassadors so they run their businesses successfully and with confidence
  • Be creative in identifying the best way to provide excellent customer service
  • Provide email and phone support in relation to billing, shipping, product and sales support
  • Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer experience.
  • Collaborate with other Noonday teams as needed on projects and customer requests
  • Maintain a balance between customer benefit and company policy in decision making.
  • Work on special projects as needed or assigned by Customer Support Manager

The person hired will be:

  • Experienced with at least 2+ years in a contact center service with phone experience
  • Patient with a positive attitude
  • Organized, have extreme attention to detail and enjoy problem solving
  • Committed to customer satisfaction and have a highly developed sense of integrity
  • Able to see through a customer’s frustration to determine and solve the root cause
  • An effective communicator (written, listening and verbal)
  • 100% reliable and adheres to schedule
  • A team player with a strong work ethic
  • Positive with the ability to inspire others
  • Self-motivated and enthusiastic on a daily basis
  • Willing to work a flexible schedule and occasional overtime when needed.
  • Interested in growing personally and professionally as Noonday grows!

 

About Noonday Collection

Noonday Collection is a socially responsible fashion business committed to creating meaningful opportunities across the globe. Founded in 2010, Noonday designs and sells an exclusive collection of jewelry and accessories made by artisans around the world.

Noonday Collection’s innovative business model invites women to become Ambassadors who sell Noonday products online and at Trunk Shows across the United States. Together over 1,600 Ambassadors are creating a growing marketplace for artisan businesses. Noonday develops these artisan businesses through fair trade, empowering them to grow sustainably, create dignified jobs and impact their communities. 

Today Noonday Collection is one of the largest fair trade jewelry and accessories retailers in the the world. Through partnership with 26 artisan businesses in 12 countries, the company creates economic opportunity for more than 2,000 artisans.

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