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Customer Support Representative

Noonday Collection uses fashion and design to create economic opportunity for the vulnerable by harnessing social selling entrepreneurs across the US that we call Ambassadors. Ambassadors create a marketplace for our artisans by hosting in-home Trunk Shows where they style and share the powerful stories behind the pieces. Noonday caters to fashionable, creative, and globally-engaged women who are curious and aspire to impact the world.

At our Home Office in Austin, we take great joy in supporting our growing team of Ambassadors and their customers. They are the heart and soul of Noonday Collection, and we aim to delight and inspire them throughout their entire experience. Our Customer Support team is paramount to ensuring that each and every customer is handled with kindness and unparalleled service. Every interaction they have with Home Office should leave them feeling cared for and appreciated.

If you feel you can deliver incredible service that has our customers asking for you by name, then we want to talk to you. We are a fun and energetic team that is focused on excellence as we strive to create a flourishing world. Passion for the betterment of the world is essential!

 

Position: Customer Support Representative

Location: Austin, TX

Full-Time position includes benefits (medical, vision, life, 401K with company match and paid time off)

 

JOB DUTIES & RESPONSIBILITIES

  • Ticket management
    • Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and comprehensively
    • Thoroughly and efficiently gather customer information, consider and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions
    • Provide email and phone support in relation to billing, shipping and quality issues
    • Track and report service issue trends based on customer contacts and provide possible solutions
    • Work with Operations team to prioritize customer reship requests
    • Maintain a balance between company policy and customer benefit in decision making. Handles issues in the best interest of both customer and company
  • Reporting, projects and cross-functional support
    • Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience
    • Maintain all spreadsheets for accurate recordkeeping
    • Work on special projects as needed or assigned

 

MINIMUM QUALIFICATIONS

  • At least 1 year working in customer service providing email and phone support
  • Knowledge of online ticketing/tracking systems is a plus
  • Microsoft Office experience – including, Word, Outlook and Excel

 

KNOWLEDGE/SKILLS

  • Excellent organizational skills
  • Ability to communicate clearly and professionally, both verbally and in writing.
  • Excellent attention to detail and follow through
  • Patient with a positive attitude
  • Highly developed sense of integrity and commitment to customer satisfaction
  • Demonstrated passion for excellence with respect to treating and caring for customers
  • Has "thick skin" and is able to handle complaints and dissatisfied customers
  • Strong active listening skills - the ability to give full attention to what other people are saying, take time to understand the points being made, ask questions as appropriate to clarify directions or projects
  • Reliable and adheres to work schedule, including willingness to work a flexible schedule and overtime, when needed
  • Interest in fashion and handmade goods

 

About Noonday Collection

Noonday Collection is a socially responsible fashion business committed to creating meaningful opportunities across the globe. Founded in 2010, Noonday designs and sells an exclusive collection of jewelry and accessories made by artisans around the world.

 

Noonday Collection’s innovative business model invites women to become Ambassadors who sell Noonday products online and at Trunk Shows across the United States. Together nearly 2,000 Ambassadors are creating a growing marketplace for artisan businesses by enabling hostesses to style their friends and change the world. Noonday develops these artisan businesses through fair trade, empowering them to grow sustainably, create dignified jobs and impact their communities.

 

noondaycollection.com

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instagram.com/noondaycollection

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